Delivery – all postal deliveries are made by either Royal Mail or by Hermes Next Day Service. Every effort is made to ensure that your order is received within 3 working days of being sent but this cannot be guaranteed. If we are very busy then you will be notified that your order may take a little bit longer than usual.

All local deliveries and collections will be made on your chosen date, unless we are very busy but you will be contacted in this event. At least 48 hours notice needs to be given for your order.

Cancellation or changes to order – As all items are made to order and made with perishable ingredients we cannot provide refunds for a cancelled order within 72 hours of your collection/delivery date.

If you cancel within 7 days of your delivery/collection date then you will receive a partial refund, the amount depends on the ingredients that we have purchased for your order.

If you cancel with over a weeks notice then you may have a full refund.

If you are ordering bespoke items, or items worth over £100 then we will send you an email with the cancellation policy for your order as it may differ from our regular cancellation policy.

Allergens – Allergens are all listed on each product. All brownies contain gluten and soya. They are also made in a kicthen that handles, nuts, sesame, mustard and sulphites; every care is taken to limit any contamination by ingredients not declared on the ingredient list. If you have any queries regarding allergens please contact us directly.

If you have any allergies, please write this in the order notes. We can also cater for people with a gluten intolerance, please contact us directly to enquire.

Returns – Meg’s Kitchen is very proud to offer fully vegan bakes and savoury items. If for whatever reason you are not happy with the items you have received, please let us know within 24 hours of receiving the items with the details of what you are not happy with and photographs. We will endeavor to resolve any issues as soon as possible.

Changes to Terms – These T&C’s are regularly checked and may be subject to change over time.

Contact – If you need to contact the team at Meg’s Kitchen please pop us a message on social media or fill out the contact form.